Terms of Service – Sky Glass IPTV
1. Introduction
Welcome to Sky Glass IPTV (referred to as “we,” “our,” or “us”). By accessing or using our website and IPTV services, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our services. Please review our full Terms and Conditions carefully before proceeding.
2. Refund and Returns Policy
We are committed to providing high-quality IPTV services. However, if you encounter issues, our refund and returns policy applies under the following conditions:
2.1 Refund Eligibility
Refunds may be requested only in the following cases:
- Service Interruption: If there is a prolonged, unresolvable service outage or technical issue that prevents access to our services.
2.2 Refund Request Process
To request a refund, you must:
- Contact our support team at contact.skyglassiptv@gmail.com
within 7 days of purchase. - Provide order details (name, email, and order number).
- Describe the issue clearly and submit any necessary documentation or evidence.
2.3 Refund Processing
Once your request is approved, refunds will be processed within 3 days via the same payment method used for the original purchase. Please note that the exact refund timeline depends on your payment provider.
3. Exclusions
Refunds or returns will not be issued under the following circumstances:
- Change of Mind: Purchases made in error or due to a change of mind are not refundable.
- Technical Compatibility: Customers are responsible for ensuring their device, internet connection, and applications are compatible with our services. Refunds will not be provided for incompatibility issues.
- One-Month Subscriptions: All one-month plans are non-refundable.
4. Contact Us
For questions, concerns, or inquiries about our Terms or Refund Policy, please contact us at:
📧 contact.skyglassiptv@gmail.com
